Privacy Policy

You have the right to access any personal information that ReGro Earth processes about you and to request information about: -

• What personal data we hold about you

• The purposes of the processing

• The categories of personal data concerned

• The recipients to whom the personal data has/will be disclosed

• How long we intend to store your personal data for

• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include Fulfilment and Delivery service providers.

ReGro Earth only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to ReGro Earth and to you, and for no other purposes.

Aside from our service providers, ReGro Earthwill not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes.

ReGro Earth takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Our security measures include: -

- encryption of data;

- regular cyber security assessments of all service providers who may handle your personal data;

- regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;

- security controls which protect the entire IT infrastructure from external attack and unauthorised access; and

- internal policies setting out our data security approach and training for employees.

To deliver products and services to you, it is sometimes necessary to share your data outside of the European Economic Area.  This will typically occur when Customer Support staff retrieve the information for purposes of Order Fulfilment, Post-Order Processing or Warranty Processing from outside the EEA or if you are based outside the EEA.  These transfers are subject to special rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure.  Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.

You are not obligated to provide your personal information to ReGro Earth, however, as this information is required for Warranty Processing, we will not be able to offer some/all our services without it.

ReGro Earth only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. As necessary, we will be required to keep your basic personal data (name, address, contact details) for a period of 6 years after which time it will be destroyed to be compliant with the UK Tax Law.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Occasionally, ReGro Earth would like to contact you with the products/services/promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by deleting options or by contacting ReGro Earth directly.

ReGro Earth take your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice.